Privacy Policy
Privacy Policy
1Introduction
1.1 Ideal Connections LTD ("us", "we", "our") understand that your privacy is
important to you and are committed to protect the privacy of our website
visitors, service users, individual customers and customer personnel.
1.2 This policy applies where we are acting as a data controller with respect to
the personal data of such persons; in other words, where we determine the
purposes and means of the processing of that personal data.
1.3 Our website incorporates privacy controls which affect how we will process
your personal data. By using the privacy controls, you can specify whether you
would like to receive direct marketing communications and limit the collection,
sharing and publication of your personal data.
1.4 We use cookies on our website. Insofar as those cookies are not strictly
necessary for the provision of our website and services, we will ask you to
consent to our use of cookies when you first visit our website.
2The personal data that we collect
2.1 In this Section 2 we have set out the general categories of personal data
that we process and, in the case of personal data that we did not obtain
directly from you, information about the source and specific categories of that
data.
2.2 We may process data enabling us to get in touch with you ("contact data").
The contact data may include your name, email address, telephone number, postal
address and/or social media account identifiers. The source of the contact data
is you and/or your employer. If you log into our website using a social media
account, we will obtain elements of the contact data from the relevant social
media account provider.
2.3 We may process your website user account data ("account data"). The account
data may include your account identifier, name, email address, business name,
account creation and modification dates, website settings and marketing
preferences. The primary source of the account data is you and/or your employer,
although some elements of the account data may be generated by our website. If
you log into our website using a social media account, we will obtain elements
of the account data from the relevant social media account provider.
2.4 We may process information contained in or relating to any communication
that you send to us or that we send to you ("communication data"). The
communication data may include the communication content and metadata associated
with the communication. Our website will generate the metadata associated with
communications made using the website contact forms.
2.5 We may process data about your use of our website and services ("usage
data"). The usage data may include your IP address, geographical location,
browser type and version, operating system, referral source, length of visit,
page views and website navigation paths, as well as information about the
timing, frequency, and pattern of your service use. The source of the usage data
is our analytics tracking system.
3 Purposes of processing and legal bases
3.1 In this Section 3, we have set out the purposes for which we may process
personal data and the legal bases of the processing.
3.2 Operations-We may process your personal data for the purposes of operating
our website, the processing and fulfilment of orders, providing our services,
generating invoices, bills and other payment-related documentation, and credit
control. The legal basis for this processing is our legitimate interests, namely
the proper administration of our website, services and business or the
performance of an agreement between you and us and/or taking steps, at your
request, to enter into such an agreement.
3.3 Publications - We may process account data for the purposes of publishing
such data on our website and elsewhere through our services in accordance with
your express instructions. The legal basis for this processing is consent, our
legitimate interests, namely the publication of content in the ordinary course
of our operations or the performance of an agreement between you and us and/or
taking steps, at your request, to enter into such an agreement.
3.4 Relationships and communications- We may process contact data, account
data, and/or communication data for the purposes of managing our relationships,
communicating with you by email, SMS, post, fax and/or telephone, providing
support services and complaint handling. The legal basis for this processing is
our legitimate interests, namely communications with our website visitors,
service users, individual customers and customer personnel, the maintenance of
relationships, and the proper administration of our website, services and
business.
3.5 Direct marketing - We may process contact data and account data for the
purposes of creating, targeting and sending direct marketing communications by
email, SMS, post and/or fax and making contact by telephone for
marketing-related purposes. The legal basis for this processing is consent or
our legitimate interests, namely promoting our business and communicating
marketing messages and offers to our website visitors and service users.
3.6Research and analysis- We may process usage data and/or transaction data
for the purposes of researching and analysing the use of our website and
services, as well as researching and analysing other interactions with our
business. The legal basis for this processing is consent or our legitimate
interests, namely monitoring, supporting, improving and securing our website,
services and business generally.
3.7Record keeping- We may process your personal data for the purposes of
creating and maintaining our databases, back-up copies of our databases and our
business records generally. The legal basis for this processing is our
legitimate interests, namely ensuring that we have access to all the information
we need to properly and efficiently run our business in accordance with this
policy.
3.Security- We may process your personal data for the purposes of security
and the prevention of fraud and other criminal activity. The legal basis of this
processing is our legitimate interests, namely the protection of our website,
services and business, and the protection of others.
3.9&Legal claims- We may process your personal data where necessary for the
establishment, exercise or defence of legal claims, whether in court proceedings
or in an administrative or out-of-court procedure. The legal basis for this
processing is our legitimate interests, namely the protection and assertion of
our legal rights, your legal rights and the legal rights of others.
3.10Legal compliance and vital interests - We may also process your personal
data where such processing is necessary for compliance with a legal obligation
to which we are subject or in order to protect your vital interests or the vital
interests of another natural person.
4.Providing your personal data to others
4.1 Your personal data stored in our website database will be stored on the
servers of our hosting services providers identified at insert link of the host.
Our hosting provider uses the latest technology regarding data security and is
taking all measures to ensure the safety and security of your data.
4.2 In addition to the specific disclosures of personal data set out in this
Section 4, we may disclose your personal data where such disclosure is necessary
for compliance with a legal obligation to which we are subject, or in order to
protect your vital interests or the vital interests of another natural person.
We may also disclose your personal data where such disclosure is necessary for
the establishment, exercise, or defence of legal claims, whether in court
proceedings or in an administrative or out-of-court procedure.
4.3 We DO NOT share your data with third parties unless agreed otherwise in
writing between YOU and the Company, by email , phone ,text or any other form of
written consent.
5 International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which
your personal data may be transferred to countries outside the United Kingdom
and the European Economic Area (EEA).
5.2 The hosting facilities for our website are situated in the United Kingdom?.
5.3 We may transfer your personal data outside the United Kingdom.
6.Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedures, which
are designed to help ensure that we comply with our legal obligations in
relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept
for longer than is necessary for that purpose or those purposes.
6.3 Details of retention periods for different aspects of your personal data are
available upon request.
6.4 Notwithstanding the other provisions of this Section 6, we may retain your
personal data where such retention is necessary for compliance with a legal
obligation to which we are subject, or in order to protect your vital interests
or the vital interests of another natural person.
7 Your rights
7.1 In this Section 7, we have listed the rights that you have under data
protection law.
7.2 Your principal rights under data protection law are:
(a)the right to access- you can ask for copies of your personal data;
(b)the right to rectification- you can ask us to rectify inaccurate personal
data and to complete incomplete personal data;
(c)the right to erasure- you can ask us to erase your personal data;
(d)the right to restrict processing- you can ask us to restrict the processing
of your personal data;
(e)the right to object to processing- you can object to the processing of your
personal data;
(f);the right to data portability- you can ask that we transfer your personal
data to another organisation or to you;
(g)the right to complain to a supervisory authority - you can complain about
our processing of your personal data; and
(h)the right to withdraw consent- to the extent that the legal basis of our
processing of your personal data is consent, you can withdraw that consent.
7.3 These rights are subject to certain limitations and exceptions. You can
learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
7.4 You may exercise any of your rights in relation to your personal data by
written notice to us, using the contact details set out below. If you are not
happy with our response, you can raise the matter with the Information
Commissioner's Office. The ICO's address is Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF, England. Helpline number: 0303 123 1113. ICO
website https://www.ico.org.uk. You also have the right to claim compensation
for damage incurred as a result of the unlawful processing
8 Our details
8.1 This website https://idealconnection.co.uk is owned and operated by Ideal
Connections LTD, trading as Ideal Connection. We are registered in England and
Wales under registration number 13165840, and our registered office is at Omina
One, 125 Queen Street, Sheffield S1 2DU, United Kingdom.
9Contact
Our principal place of business is given above.
9.1 You can contact us:
(a) by post, at Omina One, 125 Queen Street, Sheffield S1 2DU, United Kingdom;
(b) using our website contact form
(c) by telephone, at +44 114 360 8330; or
(d) by email, at office@idealconnection.co.uk.
10;Amendments
10.1 We may update this Privacy Policy from time to time by publishing a new
version on our website.
10.2 For any major change in our Privacy Policy and to keep yourself informed,
you should check this page occasionally to ensure you familiarise with any
changes to this policy.
10.3 We keep this Policy under regular review. Last revision of this policy was
made on 1st of February 2024.
or Call us 0114 360 8330
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